At Made Setup, we prioritize customer satisfaction. We understand that sometimes things don't go as planned, and you might need to return a product. Our refund policy is designed to ensure a seamless and stress-free shopping experience. This comprehensive guide will walk you through our refund process, eligibility criteria, and everything you need to know to make an informed decision.
To be eligible for a refund, items must be returned within 30 days of receipt. Products should be unused and in the same condition as when received. This means that the items should be free from any signs of use, damage, or alterations. Additionally, the original packaging, including any accessories, tags, and documentation, must be intact. This helps us process your return more efficiently and ensures that the product can be resold if necessary.
Certain items are non-returnable for hygiene reasons. These include, but are not limited to, opened software, custom-made setups, and perishable goods. Custom-made setups, in particular, are tailored to individual specifications, making them unique and non-resalable. We encourage you to double-check your order details before finalizing any custom-made setups to ensure accuracy and satisfaction.
To initiate a return, please contact our customer service team. Provide your order number and reason for
the
return. Our team will guide you through the process and provide you with a return authorization number
(RAN).
This number is crucial for tracking your return and ensuring it is processed correctly.
Once you have the RAN, package the item securely, including all original packaging, accessories, and
documentation. Clearly label the package with the RAN to avoid any delays. Ship the item back to us
using a
trackable shipping method. We recommend keeping a copy of the shipping receipt for your records.
Shipping costs for returns are the responsibility of the customer. However, if the return is due to an error on our part, such as shipping the wrong item or a defective product, we will cover the shipping costs. In such cases, our customer service team will provide you with a prepaid shipping label. Simply attach the label to the package and drop it off at the nearest shipping center.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days. The refund will be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Partial refunds may be granted in certain situations, such as for items not in their original condition, or items returned more than 30 days after delivery. If an item is not in its original condition, is damaged, or missing parts for reasons not due to our error, we may deduct a restocking fee from your refund. Our customer service team will provide you with detailed information regarding any deductions from your refund.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team. Provide your order number and details about the defect or damage. Our team will guide you through the exchange process and ensure that you receive a replacement item promptly.
For any questions about our refund policy, please contact us at support@madesetup.com. Our customer service team is available to assist you with any concerns or inquiries. We strive to provide timely and effective support to ensure your satisfaction.
At Made Setup, your satisfaction is our priority. We strive to provide high-quality materials for all types of setups, from gaming and programming to office and design. Our refund policy is designed to provide you with peace of mind, knowing that you can shop with confidence. If you have any questions or need assistance with a return, please don't hesitate to contact us. Thank you for choosing Made Setup.
Made Setup